For several years now I look after the customer requests an online mail order. How is this so when you work out with people who come under one of the strangest requests. One of the greatest emails I've made known schonmal.
"Hello!
Please tell me something about my order of xx / xx / xx ..."
That's it. That was all he wrote. Ask (which I already knew) does not help with only rudimentary English-speaking and interpretive Italians. Then it's time for my personal training session: What is the most relevant information, which is related to an order? Which is - as measured by the time the email, and the suspected location information to the client - know the positions of the customer and what is his question be intent? This is genuine semiotics, communication studies and linguistics in one.
next event and unbeaten in my personal hit list of WTF-requests number one:
email with no name, no text in the subject line, no name in the text. No order given. And then the order under a different email address has been abandoned ... Of course it is very urgent to know immediately, and the best or yesterday, where the product remains for. This is not punctuation made significantly less than 10 exclamation points. Somewhere between
edge of the table and shaking his head, which each metal is due on stage for the glory, I wonder briefly if I do not just punish those associated with non-answers. Sure, goes so well, of course. So is sweet politeness asked, but to enter the order number or any other specific reference to order. Otherwise, exact information is not usw.usf. I always ask myself before then, as people start bright red before their screen because they realize that the first question was probably something faktenlos. But maybe that's just wishful thinking on my part.
Not far away there is the following type of question.
"Part arrived a few weeks ago. Since lack the half. When will they?" Point. End of the request. At this point, then come back edge of the table and shake of the head is used, because unfortunately it is the real customer (no matter which company) is not currently possible rauszuholen magic wand and magic crystal ball to look at the gift table of the receiver, what part of the order for now has already arrived. There's only teeth clench, the sentence "Have you Ever thought perhaps that their complete order has been shipped and there will be a problem here with the post office, etc. could? swallow ask "and what exactly is missing is still.
are very beautiful way, such requests by customers who order regularly every 2-3 weeks. Since then arises, first of all, the question of which order here are talking about is.
Over time I found only one reasonable explanation for what could proceed in the minds of such people. go apparently really believes that only a portion was sent off and somewhere in the files listed carefully is what still missing and it was just messy to send the 2nd part too. That is all gone and there may have a problem with the service, wants to Set as an option is not easy.
If anyone here has a philanthropic response, please contact me. I think that is terrible, so so much to have to think negatively about some of the assembled clientele. Even with the good will and understanding and blah and biscuit, I can not shake off the impression that some think they were the only ones who order from us.
This thought is also regularly if someone only and exclusively gives his last name. It does not necessarily müller Meier Schulze-to suspect that perhaps there could be other people with the same last names that do not belong to the family. I mean, everyone of us at some point but I watch to see how often and where there is the family's name. Is it asking too much to qualify for demands for a worldwide operating mail order to look at the idea that there are other customers with the same last name? And no, the email address can not resolve anything unfortunately. Namely, not when people write from a different email address.
table edge. Head shaking. Continue. Because, fortunately, the broadly but the exceptions.
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